rc77's Privacy Policy
Your personal information is of the utmost importance to us. Here you will find a full description of how rc77 collects, stores, and protects your information.
Table of Contents
1 Introduction
rc77 ("we", "our", or "the platform") fully respects your personal privacy. This Privacy Policy describes what information we collect when you use rc77's website and services, how that information is used, and how we keep it secure.
This policy applies to all of our users in Bangladesh. By using our website, you agree to the terms of this Privacy Policy. We ask that you read this policy in full before using our services.
2 Data Collection
rc77 collects information in several ways. The types of information and their sources are described in detail below.
2.1 Information You Provide Directly
Information you provide during account registration and use includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information — bKash, Nagad, or Rocket account numbers
- Identity verification documents (national ID or passport details)
- Information and messages you send in support requests
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically through technical means:
- IP address and location-related information
- Device type, operating system, and browser information
- Activity logs on the platform — page views, clicks, and session duration
- Transaction history — deposits, withdrawals, and betting information
- Information collected through cookies and similar technologies (see Section 6)
2.3 Information Received from Third Parties
In some cases we may receive information from third parties, such as identity verification service providers, fraud prevention agencies, and payment processors. This information is used solely to ensure the security of your account.
3 Purpose of Data Use
rc77 uses your information for the following legitimate purposes:
3.1 Service Operations
- Creating, managing, and verifying your account
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
- Providing bonuses, rewards, and VIP benefits
- Storing your gaming history and account balance
3.2 Security & Compliance
- Preventing fraud, money laundering, and unauthorized access
- Verifying age — for users aged 21 and above only
- Detecting multiple accounts or misuse
- Supporting the implementation of responsible gaming policies
3.3 Communication
- Responding to your support requests
- Sending important notifications related to your account
- Sharing promotional information and offers with your consent
3.4 Platform Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Planning new games and services
4 Data Storage & Security
To ensure the security of your information, rc77 has put in place industry-standard technical and administrative measures.
4.1 Technical Safeguards
- SSL (Secure Socket Layer) encryption — all data transfers are secure
- Passwords are stored using strong hashing algorithms
- Payment information is processed securely on the service providers' (bKash, Nagad, Rocket) servers
- Regular security audits are conducted
- Firewalls and intrusion detection systems are active
4.2 Data Retention Period
We retain your personal information for as long as your account remains active or as required to meet relevant legal obligations. Even after an account is closed, transaction records and identity verification information may be kept for a defined period to meet legal compliance requirements.
4.3 Staff Access
Access to your personal information is restricted to staff members who need it to carry out their duties. All staff are bound by strict confidentiality agreements.
5 Sharing Data with Third Parties
rc77 may share information with third parties in specific circumstances and for limited purposes. We never sell or share your information without authorization.
5.1 Service Partners
Necessary information is shared with the following types of partners to operate our services:
- Payment processors (bKash, Nagad, Rocket) — to complete transactions
- Identity verification services — to confirm age and identity
- Fraud prevention services — to protect the security of the platform
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and others) — to keep services running
All of these partners follow our guidelines and are permitted to use the information only for specified purposes.
5.2 Legal Requirements
In the following cases we may be required to disclose information due to legal obligations:
- In response to a court order or a lawful request from a government authority
- To assist in the investigation of fraud or unlawful activity
- In emergency situations to protect the safety of us or our users
6 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and to operate our services.
6.1 Types of Cookies We Use
- Essential cookies: These are necessary to maintain login sessions and ensure security. Without them, the site cannot function properly.
- Functional cookies: Used to remember your preferences, such as language settings or login details.
- Analytics cookies: Used to understand how users are using the site and to improve services.
6.2 Cookie Control
You can control cookies through your browser settings. However, disabling essential cookies may limit the functionality of the platform and you may not be able to access your account.
7 Your Rights
rc77 believes that users should have rights over their own information. You have the following rights:
7.1 Right to Access
You may request to know what information we hold about you. We will provide the information in a clear and readable format.
7.2 Right to Correction
If the information we hold about you is incorrect or incomplete, you may request that it be corrected. You can update much of your information yourself by logging into your account.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
7.4 Opting Out of Marketing
You may opt out of promotional messages and notifications at any time. Let us know via email or support chat and we will act promptly.
7.5 Exercising Your Rights
To exercise any of the above rights, contact us through support chat or by emailing [email protected]. We will process your request as quickly as possible.
8 Children's Privacy
rc77 strictly provides services only to users aged 21 and above. We do not knowingly collect personal information from any minor.
Age verification is mandatory at registration. If we become aware that a minor is using or attempting to use our services, that account will be closed immediately and the relevant information will be deleted.
9 Policy Changes
We may update this Privacy Policy from time to time. The policy may be revised due to service improvements, legal changes, or technical changes.
If any significant changes are made, we will:
- We will post a clear notice on the website
- We will notify registered users by email
- We will update the "Last Updated" date at the top of the page
If you continue to use our services after any policy change, you will be considered to have accepted the new policy. We therefore recommend revisiting this page from time to time.
10 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us.
Privacy-Related Contact
Our support team is available seven days a week, twenty-four hours a day, ready to assist in both Bengali and English.
Email: [email protected]
You can also reach us via live chat — usually the fastest way to get a response.
For privacy-related requests, writing "Privacy Request" in the subject line helps us process your message faster.
Thank you for reading this policy. We place the highest importance on your trust and privacy. rc77 is committed to always being a safe and transparent platform.