FAQ
rc77 FAQ — Simple answers to
all your questions, right here
From playing on mobile to making withdrawals — find clear English answers to the questions you have about rc77 on this page.
Help Centre
Whether you are a new player joining rc77 or a long-time member, it is natural to have questions about various things. On this FAQ page we have gathered the most frequently asked questions about mobile use, identity verification, cricket betting, and withdrawals all in one place. Each answer is written in plain language so you can find what you need quickly. If you cannot find the answer to your question, our round-the-clock support team is always ready to help.
All FAQs
Mobile Use
When your connection is restored, log back into the site and return to the game lobby — in most cases the game will resume from exactly where it stopped. If a round was in progress when the connection dropped in a slot or live game, that round is completed by the server and the result is added to your account. If the problem persists, contact us via live chat.
Yes, rc77 is fully browser-based — you can play directly from Chrome, Firefox, or Samsung Internet with no separate app to download. The site automatically adapts to your screen size on a mobile browser, and all games and payment features work in full.
rc77 works on all modern devices — Android or iOS smartphones, tablets, and desktops or laptops. An updated browser and a stable internet connection are all you need. Older operating systems or devices with very low RAM may experience issues with live game streaming.
Clear your browser's cache and cookies — this is the quickest fix. In Chrome you can do this from Settings → Privacy and Security → Clear browsing data. Then refresh the page. If the problem continues, try using your browser's incognito mode or switch to a different network (for example, Wi-Fi instead of mobile data).
rc77 games work correctly in both portrait and landscape orientations. Landscape mode is generally more convenient on live casino or sports betting pages as more information is visible on screen at once. The game should not stop when the screen rotates.
Identity Verification (KYC)
The identity verification or KYC process is primarily to protect your account. It ensures that only the true account owner can make withdrawals and prevents underage participation. This is an industry-standard process followed by all trusted platforms.
A verification request typically comes when you apply for your first withdrawal or when a security review is needed. In some cases verification may also be requested for large transactions. Completing verification in advance speeds up the withdrawal process.
rc77 uses SSL encryption technology to keep all data secure. Photos or scanned copies of your ID that you submit can only be viewed by authorised members of the verification team and are not shared with any third party. Read our privacy policy for more details.
When verification is rejected, a reason is usually given — such as a blurry image, an expired document, or a name mismatch. Resolve that issue and resubmit clear, fully visible images. If you have trouble with the process, the support team on live chat will guide you step by step.
Generally, a National Identity Card (NID), passport, or driving licence is accepted. Photos of documents must be clear, taken in good lighting, and show all four corners. Contact the support team for specific requirements.
Cricket & Sports Betting
The most popular markets in cricket are Match Winner, Toss Result, Total Runs Over/Under, Top Run Scorer, and Top Wicket Taker. Beyond these, special markets such as runs at first wicket, runs in a specific over, and winning margin are also available.
Decimal odds are a number showing the total return per unit staked. For example, if the odds are 2.50 and you place a ৳100 bet, you will receive ৳250 if you win (including your original ৳100) — meaning a profit of ৳150. The higher the odds, the more uncertain the outcome is considered to be, and the higher the potential profit.
Yes, the same types of markets are available for both BPL (Bangladesh Premier League) and international matches. However, international tournaments such as the T20 World Cup or ICC Champions Trophy generally offer more markets and greater variety. Betting rules for any format are detailed on the betting page.
If a match is stopped by rain or another reason and declared 'No Result', all bets on that match are generally voided and the original stake is returned. However, if a result is determined under the Duckworth-Lewis method under specific conditions, bets may be settled according to that result. The rules for each market are stated on the betting page.
In live betting, odds change in real time while the match is in progress. For example, in a match like Bangladesh vs India, odds update after every over, wicket, or boundary. You can place bets based on a specific moment — such as what will happen on the next ball or how many runs will be scored in this over.
How to Withdraw Money
The withdrawal process at rc77 is generally completed within 30 minutes to 3 hours. Whether you apply via bKash, Nagad, or Rocket, the processing time is the same. If verification is complete and all details are correct, withdrawals are processed faster.
The minimum withdrawal amount at rc77 is ৳1,000. bKash, Nagad, and Rocket — these three mobile wallets can be used for withdrawals. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum withdrawal limit is the same for each method.
'Pending' means the request is being processed. It is usually completed within 30 minutes to 3 hours. If more than 3 hours have passed, let the support team know your transaction ID via live chat — they will look into it promptly.
Yes, rc77's payment system runs 24 hours a day, 7 days a week. Withdrawal requests can be made at night or on public holidays, with the same target of completing the process within 30 minutes to 3 hours. Live chat support is available around the clock for any issues.
Yes, for security reasons withdrawals can only be made to the mobile wallet that is registered in your own name and linked to your rc77 account. Withdrawals to a wallet in someone else's name are not permitted — this is a mandatory rule for account security.
Still have questions?
If you cannot find the answer to your question on this page, our support team is always ready to help. Live chat support is available 24/7 in Bengali and English — get a resolution to any issue in no time.
Around-the-clock service — morning, afternoon, or night